BEFORE YOU BOOK AT OUR SALON

Before you book:

By making or placing any booking at Collective Hairdressing™ you agree fully to the following Terms & Conditions set out in our cancellation policy.

Late cancellations really harm our business! Diary space is extremely valuable and we ask that you please notify us to cancel your appointment at least 48 hours prior to your service to avoid a 50% cancellation fee. All cancellations must be made by TELEPHONE ON 01912221311 during our salon opening hours.

You must provide your full details ( Name, Address, DOB & Contact telephone number ) at time of booking which is standard practice across a variety of salons and professions. This allows us to identify an individual, keep accurate tax records & prevent acts of fraud. This is our salon policy and is further a requirement of our insurers to keep detailed and accurate records. If you fail to or refuse to provide the details requested we are NOT the salon for you and we will not provide any services. We recommend firstly where possible that you register online and search availability. Once registered if you experience any difficulty please call one of the team during salon opening hours where they will be happy to assist you.

A minimum 50% booking fee is required at time of placing ALL bookings to secure the appointment time in our diary. For longer services a larger booking fee may be required to secure your booking time.

All bookings made are an arrival time only and NOT a guaranteed start time. Whilst we endeavor to stick to the time scales allocated everyone is an individual and some services may take longer than anticipated or after consultation a different service is required by prior clients. As we want all our clients to be happy, we do try our very hardest. Please be patient so that we may give you the same degree of attention as we give all our clients.

We will not tolerate verbal or physical abuse towards any of our team or other customers and will inform the police of any such occurrences.

Colouring services require a skin test now know as an Allergy Alert Test (AAT) 48 hours in advance of any colouring service and once a skin test has been done it is valid for 90 days only. We electronically register all skin tests carried out. At 90 days a New skin test is required. If you have booked and attend a colour appointment without having the necessary skin test, we will be happy to carry out any conditioning treatments, cutting and styling services but we will NOT carry out any colouring service without a skin test under any circumstances. You will still be charged as set out in the cancellation policy for the diary time booked.

Please note the new guidance for AAT is that it must be carried out with the colour that will be used. Should you require a colour change a new AAT must be carried out for the new colour. Existing skin tests will not be valid.

If you are changing your hair colour it is not always as simple as putting another colour on to your hair. We recommend both a consultation and a test piece carried out several days in advance of any booked appointment. This way we can correctly book your service, perform the necessary AAT and ensure less chance of running late for future clients also booked in on the appointment day.

CANCELLATION POLICY:

We Operate a strict 48 hours notice of Cancellation for all bookings as of 1st March 2021. The following charges will apply for ANY reason to cancel the booked appointment:

• Cancellations within 48 hours of appointment must be made by TELEHONE during salon opening hours as soon as possible on 01912221311

• Notification outside of 48 hours of appointment No Charge and your 50% booking fee will be added to your client account.

• Notification within 48 hours of appointment for ANY REASON 50% charge or failure to attend your booked appointment or notify the salon  (This will be taken from your 50% booking fee paid at time of booking).

A larger deposit is required for group bookings and larger services requiring several hours of an individual Team members time.

All booking fee’s are non-refundable. Booking fee’s paid may be transferred on to your client account for future use if outside of the 48 hours cancellation period as set out above. In exceptional circumstances where a refund is credited back to your payment card a £10.00 administration fee will be charged for this service.

We thank you for your patience, understanding and

co-operation.

By placing any booking online, by telephone or in person you agree to the full terms and conditions as set out in our Before you book and our Cancellation policy.

The Managers decision is final in all matters.