OUR 100% GUARANTEE

We promise we are not like other hairdressers:

• We will take the time necessary to complete your service and never rush you out the door just because it suits us! In the event that a service change requires a far longer appointment time we may need to re-schedule & re-book your appointment. To avoid this we strongly recommend a consultation well in advance of any service.

• We will always listen to your needs, advise you and recommend the correct homecare & advice that we are trained to give

• We will stand by our unique guarantee when you take our professional advice

• We will always share our success with YOU, our client and friend, by continuing to offer  you the very best, high-quality hair services around.

• We are the only salon in Newcastle upon Tyne to offer this Guarantee

Refund Policy

If in the unlikely event that you are not completely satisfied with the results of your service, you MUST tell us within 7 days so we can put it right. Not only will we re-do it for FREE but we will also credit your account with a FREE future service! We have complete confidence in our ability to delight you which is why we offer this 100% guarantee.

You must follow the advice of your hairdresser on which Shampoo, conditioner, styling and finishing products that  were used to create your look during your salon visit and how to manage your hair at home. We will only 100% Guarantee a service if you are using the products recommended by your stylist and their instructions on their use.

What is not covered by the Guarantee:

If we believe that a service is wrong for you or your hair we are here to help and guide you. If you wish to go ahead and go against the professional advice given we will notify you what is not covered by the guarantee and write it down for you along with our reasons why. We will ask you to sign and date this for both your own and our records. If we believe a service will damage your hair excessively we will offer you the option to have a test piece and reschedule your appointment  for a later date once completed.

We reserve the right to refuse any service to protect you, your hair along with our reputation.

We really do want the best for you and your hair

To do this we need to work together!